TTC Inbound Capabilities

TTC'S inbound call center gives you a solid foundation for seamless customer service and sales support. TTC's state-of-the-art ACDs (Automated Call Distributors) offer custom, flexible solutions incorporating voice, e-mail, help desk, chat and other internet tools.

TTC Reps are Sales-Focused —most Inbound companies are good at capturing names, addresses and phone numbers...but can they sell? TTC has a strong sales-focus and will work with you to create better sales opportunities on every call.

Dynamic Call Routing —each customer contact is directed based on route parameters, call volume and other real-time conditions. Dynamic routing ensures the fastest possible speed when responding to customer requests for greater efficiency and better customer service.

Skill-Based Routing —Customers want to place orders and get answers fast. TTC routes your calls to specific agents based on their unique skills. Skill-based routing also allows inbound voice contacts to be directed based on ANI, DNIS or the customer's touch-tone input.

Customer History Screens —TTC reps can access your customer's history to personalize their presentation and give customers the information that's most useful to them. This important feature improves program results and benefits overall customer relationship management.

Personalized Messages —During periods of high call volume, TTC can provide personalized on-hold messages providing customers with valuable information on products, services and other company information.

Extensive Reporting Capabilities —Once a calling program is completed, TTC's data processing department makes sure data reports are formatted exactly to client specifications. Beyond just processing sales, TTC's data processing department checks report formats, punctuation, spelling, report results, dialing reports—whatever you need.

TTC strives to offer prompt response times and to meet the specialized reporting requests of each and every client. Program data is checked at four levels before it goes to the client—first by the TSR, next the floor staff, then by the verification department and finally by the data processing department. We have very high internal standards for program quality. Our client's calling program relies on it, our relationship with the client is measured by it, and our ability to provide the best telemarketing service is judged by it.